Shipping & Delivery

Welcome to the shipping guide! We know how important it is for your items to arrive when you expect them, so please review the shipping information below to help choose the best shipping selection for you. If you have any questions or concerns regarding delivery or need help with your shipping, please feel free to contact our Customer Service Department by phone at (855)-666-7397 or by email here. Our Customer Service hours are 9am - 5pm PST, Monday - Friday. 

Shipping Costs

U.S. Orders - Shipping is based on the volume of your order starting at $7
 Shipping Method Estimated Shipping Time Price
Standard Shipping 5 - 7 Business Days Free!
Express Shipping 1 - 3 Business Days $15
Overnight Shipping 1 Business Day $25


Most orders will ship out within a day of ordering (we do not ship on Saturdays, Sundays, or holidays). However, some orders take 24-48 hours to process.

Please note: Express and Overnight shipping still need 24-48 hours to process.

Bally Total Fitness is not responsible for any lost or stolen packages.

Please note that orders that are returned back to sender due to customer or address error will be refunded once received back in the warehouse.

Shipping Status

Please log into your account to check the status of your shipment.