Return Policy

If for any reason you are not happy with your purchase, please reach out to us at help@ballytotalfitness.com. Our customer service team will be happy to either replace your purchase or issue you a refund.

Please note that returns or exchange requests must be made within 30 days of their delivery date. Additionally, for the safety of our customers, some items are final sale/non-returnable. All PPE products including surgical masks are not eligible for returns.

See below for instructions on how to proceed.

How do I Return or Exchange Products?

For a refund or exchange on your purchase, contact help@ballytotalfitness.com. We’ll send you information on how to proceed. Please note we do not cover any shipping costs associated with returns or exchanges.