Return Policy
If for any reason you are not happy with your purchase, please reach out to us at
help@ballytotalfitness.com. Our customer service team will be happy to either
replace your purchase or issue you a refund.
Please note that returns or exchange requests must be made within 30 days of their delivery date. Additionally, for the safety of our customers, some items are final sale/non-returnable. All PPE products including surgical masks are not eligible for returns.
See below for instructions on how to proceed.
How do I Return or Exchange Products?
For a refund or exchange on your purchase, contact help@ballytotalfitness.com. We’ll send you information on how to proceed. Please note we do not cover any shipping costs associated with returns or exchanges.