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Return Policy

If for any reason you are not happy with your purchase, please reach out to us at customerservice@ballytotalfitness.com. Our customer service team will be happy to either replace your purchase or issue you a refund.

Please note that returns or exchange requests must be made within 30 days of their delivery date. Additionally, there must be no more than 3 bars missing from each returned package for a full refund.

See below for instructions on how to proceed.

How do I Return or Exchange Products?

  1. For a refund or exchange on your purchase, contact customerservice@ballytotalfitness.com. We’ll send you a personalized return slip. Please note we do not cover any shipping costs associated with returns or exchanges.
  2. Complete the return slip and enclose it in the box along with the product you are returning.
  3. Returns and exchanges should be mailed to:

    FAM Foods
    ATTN: Returns Department
    5553 Bandini Blvd.
    Bldg B
    Bell, CA 90201