Return Policy

If for any reason you are not happy with your purchase, please reach out to us at help@ballytotalfitness.com. Our customer service team will be happy to either replace your purchase or issue you a refund.

Please note that returns or exchange requests must be made within 30 days of their delivery date and must be in their original condition with tags attached. Additionally, for the safety of our customers, some items are final sale/non-returnable. All PPE products including surgical masks are not eligible for returns or exchanges.

See below for instructions on how to proceed.

How do I Return or Exchange Products?

If you are still within our return policy and would like to return or exchange an eligible item, please contact our team at help@ballytotalfitness.com. We’ll send you information on how to proceed. Please note we do not cover any shipping costs associated with returns or exchanges.