Return Policy

If for any reason you are not happy with your purchase, please reach out to us at help@ballytotalfitness.com. Our customer service team will be happy to either replace your purchase or issue you a refund.

Please note that returns or exchange requests must be made within 30 days of their delivery date and must be in their original condition with tags attached. Additionally, for the safety of our customers, some items are final sale/non-returnable. All PPE products including surgical masks are not eligible for returns or exchanges.

See below for instructions on how to proceed.

How do I Return or Exchange Products?

If you are still within our return policy and would like to return or exchange an eligible item, please contact our team at help@ballytotalfitness.com. 

They will be sure to email you a prepaid return label. Please note that there will be a $5 return label fee deducted from your refund. Please print your return label and drop the package off at your nearest post office. Once the item is returned to us, our team will be sure to issue you a refund (or store credit) within 7-10 business days from the date the return is received in our warehouse. 

If you are requesting an exchange, we will waive the return label fee, and your exchange will be shipped out within 7-10 business days from the date your exchange item is received in our warehouse. In the event that your exchange request is out of stock, you will be issued a refund. Please note exchange can only be done for a different size, item must be the same color/style as originally purchased.